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Medicus IT · 2 months ago

Level 3 Engineer – Technical Services

Rutherford, NJ

Full-time

Onsite

Mid, Senior Level

$100K/yr - $125K/yr

5+ years exp

Medicus IT is a company focused on providing exceptional IT services. The Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, ensuring a world-class client experience while leading projects and providing escalation support to the service delivery team.

Health CareInformation Technology

Culture & Values

Responsibilities

Deliver an excellent customer experience in all interactions

Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues

Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software

Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved

Work with vendor representatives to resolve software and hardware issues

Install and/or upgrade Microsoft Server Operating Systems

Perform advanced virus, malware and ransomware mediation

Provide professional quality server room cable management

Responsible for creating and maintaining high quality, detailed documentation

Resolve complex backup issues and perform restore testing

Notifies Client Success Managers when outdated equipment causes repeated issues

Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments

Work with clients to harden security posture through policy and advanced technologies according to Medicus IT standards and processes

Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages

Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT in a professional manner

Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and MIT

Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements

Lead teams on large, complex projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.)

Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

Serve as an escalation point to mentor all team members

Prepare and deliver staff training material to advance the skills of the technical team

Follow Medicus IT's defined processes, policies, service delivery standards

All other duties assigned

Qualification

MCSA Server InfrastructureMCSA O365Windows ServerVMWareActive DirectorySQLSharePointExchange ServersBackup TechnologiesVoIPClient Relationship SkillsMSP ExperienceProblem SolvingCommunication SkillsTeam Player

Required

Associates degree in technology related field OR equivalent combination of education and work experience

A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments

Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience

Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues

Strong working knowledge of VMWare, Citrix, VPN and Terminal Services

Strong working knowledge of VoIP, voicemail, analog, and vendor specific hardware/software

Excellent problem solving and client relationship skills

Excellent verbal and written communication skills

Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations

Alignment with Medicus IT's core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity, and Encouraging Improvement and Innovation