Critical Mass · 4 days ago
Senior Account Manager
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
4+ years expCritical Mass is a company focused on enhancing client relationships and delivering outstanding digital experiences. As a Senior Account Manager, you will lead projects, ensure client satisfaction, and drive account revenue growth while collaborating with internal teams and clients.
Brand MarketingContent MarketingDeveloper ToolsDevOpsDigital MediaMobile AdvertisingRetail TechnologySEOUX DesignWeb Development
Responsibilities
Provide strategic guidance to manage project relationships and ensure client success and satisfaction
Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
Lead projects to completion, adhering to best practices and cross-functional solutions
Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
Share insights on clients’ strategic business initiatives with internal teams
Demonstrate industry expertise in structure, trends, initiatives, and best practices
Supervise the development of detailed proposals and statements of work with team support
Drive growth in client relationships by focusing on revenue generation and account profitability
Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
Collaborate closely with other agency partners within Integrated Agency Team model
Qualification
Required
4-6 years of integrated digital account management experience, preferably in the digital and performance marketing space
A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
Familiarity with social media and a passion for digital trends and innovations
Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
Exceptional communication and leadership skills, including outstanding presentation abilities
Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
A proactive approach to learning and excitement about data analytics
Benefits
Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick/personal days
Access to online services for families and new parents
13 Affinity Groups
Internal learning and development programs
Enterprise-wide employee discounts
Company
Critical Mass
Critical Mass is a digital experience design agency with a relentless focus on the customer.
1001-5000 employees
H1B Sponsorship
Critical Mass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Chris Gokiert
Chief Executive Officer
John McLaughlin
Chief Operating Officer
Recent News
Company data provided by crunchbase