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BNY · 2 weeks ago

Site Reliability Engineer SRE (contract)

Boston, MA

Contract

Onsite

Mid Level

$41.45/hr - $51.82/hr

3+ years exp

BNY is a leading global financial services company that empowers growth and innovation. They are seeking a Site Reliability Engineer to support the Eagle Access platform and Vault in Azure, focusing on monitoring, incident response, and service recovery in a client-facing environment.

Financial Services

Responsibilities

Incident Monitoring & Response: Act as the first line of defense for service disruptions, database efficiency issues, and performance incidents; analyze problems and provide recommendations or escalate when necessary

Ticket Management: Monitor and resolve ServiceNow tickets related to system alerts, incidents, and user issues

Knowledge Transfer: Participate in structured onboarding by shadowing senior team members; gradually transition into independent ownership of shift coverage

Escalation Management: Escalate complex issues to senior staff when appropriate, collaborating with leads including Pierre and other escalation points

Linux Navigation: Perform basic Linux functions such as log review, file editing, and process management; contribute to efficiency improvements

Database Support: Utilize SQL to assist with troubleshooting, analysis, and efficiency-related incidents

Scripting & Automation: Support senior team members in developing scripts; contribute to improving automation and operational processes over time

Cross-Team Communication: Collaborate with peers and internal stakeholders, including non-technical users, explaining issues in clear, layman’s terms when required

Monitoring & Tools: Leverage monitoring platforms (e.g., Nagios, Splunk, Azure Monitor, Elastic) to track system health, detect issues, and proactively prevent downtime

Team Collaboration: Work effectively in a flexible, evolving environment while fostering strong team relationships and knowledge sharing

Qualification

LinuxSQLPythonMonitoring toolsAzureServiceNowInterpersonal skillsTeam collaborationAttention to detail

Required

Minimum of 3+ years of experience in a technology-related position with demonstrated success

Hands-on experience with Linux command line navigation and troubleshooting

Experience with relational databases and query languages (SQL required)

Exposure to ServiceNow or similar ticketing systems

Strong interpersonal and communication skills; ability to collaborate within a team and communicate effectively with both technical and non-technical audiences

Willingness to provide L1/L2 support, including weekend coverage and extended resolution timelines for complex cases

Strong attention to detail with the ability to follow structured processes and procedures