OPSWAT · 1 day ago
L1 Technical Support Engineer
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expOPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, and they are seeking an energetic and client-oriented Associate Technical Support Engineer to join their Customer Success Support team. The role involves overseeing the installation and maintenance of OPSWAT products, managing customer issues, and optimizing software application performance.
Cyber SecurityDeveloper APIsEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture
Participates in testing and installing new software releases and application system upgrades
Review queues of open tickets and ensure each ticket is being handled appropriately
Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations
Work with application developers and the internal infrastructure team to troubleshoot applications
Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades
Provide phone support and chat support as required
Continuously improve technical knowledge of OPSWAT products
Coordinate with engineering and QA teams to administer code migrations in production
Qualification
Required
Bachelor's degree in CS, MIS, or equivalent discipline
1 - 2 years of technical support experience
Previous MSP employment a plus
Experience in Linux (Ubuntu and CentOS), Windows, and MAC
Experience with some network and virtualization
Preferred
Experience with Cybersecurity products
Bi-Lingual
Company
OPSWAT
OPSWAT is a Critical Infrastructure Protection CIP Cybersecurity for ICS and OT environments
501-1000 employees
H1B Sponsorship
OPSWAT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Brighton Park Capital
2021-03-31Private Equity· $125M
Leadership Team
Benny Czarny
CEO & Founder
Dan Lanir
Senior Vice President of Customer Experience
Recent News
2025-12-15
Company data provided by crunchbase