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Recidiviz · 2 months ago

Product Growth Manager

Oakland, CA

Full-time

Hybrid

Mid Level

$120K/yr - $120K/yr

3+ years exp

Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. The Product Growth Manager will focus on increasing the impact of Recidiviz products by driving usage and adoption among users within state Departments of Corrections.

AnalyticsCivicTechCloud Data ServicesInformation TechnologyLegalLegal TechNon ProfitSoftwareSoftware Engineering

No H1B

Responsibilities

Manage new product rollouts onsite and virtually, including training new users

Run state-agnostic broad-reaching and scaled engagement and adoption tactics

Run state-specific custom-tailored engagement and adoption tactics

Manage inbound feedback and support requests from users

Represent the company's brand and tone in all external interactions

Track and measure the results and outcomes of all Product Growth work

Define and execute a measurement plan

Go onsite to states and train users on new tools

Host virtual launch trainings

Record/create static launch materials eg training videos, posters/fliers, emails

Communicate and coordinate with state and internal counterparts

Build and execute a post-launch nurturing plan

Define and execute a measurement plan

Email awareness and adoption campaigns (sendgrid experience a plus)

State wide and inter-state usage competitions

Designating and training on site representatives

Creating and distributing print materials (lob.com experience a plus)

Define and execute a measurement plan

Issuing usage mandates

Building trainings into new officer onboarding

Adding entry points to the product from their intranet platforms

Enabling write-back to their systems from ours

Be the first responder for feedback and support requests

Synthesize bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams

Chat from within the product

Emails to feedback address and others

Platform configuration and optimization (Intercom experience a plus)

Volume and capacity tracking and projection

Qualification

User trainingStakeholder engagementMeasurement planningData analysisMarketing technologiesEmpathyFast learnerDiplomacyCommunication skillsOrganizational skills

Required

3+ years of relevant work experience

Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices

Willing to drive: Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips

A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must

Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established

Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don't need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it's actionable to our product and engineering teams

Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props

Preferred

1-2 years of experience collaborating with external stakeholders

Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics

Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously

Experience working with technical teams and representing software products to users, and tech industry experience in general

Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage

Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement

Corrections industry working experience

Lived experience navigating the corrections system

Benefits

90% medical, dental, and vision insurance coverage for you and your dependents

Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays

12 weeks of paid parental leave

401(k) retirement plan with 5% company match and no vesting period

Complimentary One Medical membership (depending on location)

Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits

Monthly ClassPass credit for personal wellness

Free mental health support via Talkspace

Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose

An annual company offsite each spring and other ad-hoc gatherings

All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit