Principal Product Manager- Patient Experience jobs in United States
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Midi Health · 2 months ago

Principal Product Manager- Patient Experience

positionPalo Alto, California
timeFull-time
remoteOnsite
seniorityLead/Staff
date8+ years exp

Midi Health is the fastest-growing virtual clinic for women in midlife, providing insurance-covered care for perimenopause, menopause, and related health needs. The Principal Product Manager, Patient Experience will own the end-to-end patient journey, driving strategy and collaboration across multiple teams to enhance patient engagement and retention.

Health CareMedicalTherapeuticsWomen's
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Responsibilities

Define and champion the product vision and long-term strategy across the full patient lifecycle
Build and own the product roadmap for Patient Experience
Lead a cross-functional product pod (engineering, design, analytics)
Own product-led growth: acquisition, activation, engagement, and retention
Partner with Marketing to drive funnel conversion and lifecycle experimentation
Define lifecycle communication strategy across email, SMS, and in-app
Drive core platform improvements that improve experience and retention
Own key metrics: conversion, activation, retention, LTV, satisfaction
Leverage quantitative + qualitative insights to inform roadmap and feature design
Communicate priorities and influence direction across executive stakeholders

Qualification

Product ManagementDirect-to-consumer productsConversion funnelsAnalytics toolsA/B testingLifecycle marketing platformsEMR/EHR systemsUser-obsessed builderCommunicationStrategic thinker

Required

8+ years in Product Management with a track record of owning high-impact product areas
Experience building and optimizing direct-to-consumer products at scale
Strong understanding of conversion funnels, growth loops, and retention strategies
Proven ability to translate business strategy into product roadmaps
Comfortable leading through influence across engineering, design, marketing, and growth
Excellent communication and storytelling skills with executive stakeholders
Strong analytical mindset; experience with analytics tools (Mixpanel, Amplitude, Looker, QuickSight)
Experience driving experimentation programs (A/B testing, growth experiments)
User-obsessed builder who believes in solving problems through data + empathy

Preferred

Experience in healthtech or other highly regulated industries
Knowledge of lifecycle marketing platforms (Braze, Iterable, Klaviyo)
Background working in B2B2C product environments
Familiarity with EMR/EHR systems such as Athena
Experience integrating product + growth + lifecycle into a unified journey

Benefits

Competitive base salary
Equity
Benefits

Company

Midi Health

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Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
dateFounded in 2021
location
Los Angeles, California, USA
people-size51-200 employees
web-link
https://www.joinmidi.com

Funding

Current Stage
Growth Stage
Total Funding
$152M
Key Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M

Leadership Team

J
Jill Herzig
Chief Brand Officer, Brand Steward
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Joanna Strober
Founder
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Recent News

Morningstar.com
'Women deserve an apology': For menopause, hormone therapy is now considered safe - just in time for aging millennials
2026-01-08
PR Newswire
Teal Health Assembles Trailblazers Midi Health, Maven Clinic, Wisp, Kindbody, Evvy, The Flex Company, and More in a Unified Effort to Eliminate Cervical Cancer in Our Lifetime
2026-01-07
GlobeNewswire
FemTech Market Projected to Reach US$ 266.99 Billion by 2035, Supported by Expanding Menopause-Focused Solutions Says Astute Analytica
2026-01-07
Company data provided by crunchbase