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Foureyes · 2 months ago

Solutions Engineer

Portland, Portland, OR, US

Full-time

Hybrid

Entry, Mid Level

$85K/yr - $130K/yr

2+ years exp

Foureyes is a remote-first company focused on the automotive vertical, aiming to enhance dealership operations through innovative software solutions. The Solutions Engineer will bridge Sales, Product, Implementation, and Support, ensuring customer use cases are accurately scoped and successfully implemented while overseeing multiple projects and contributing to reusable frameworks.

AnalyticsArtificial Intelligence (AI)SaaSSales AutomationSoftware

Culture & Values

No H1B

Responsibilities

Partner with Sales to identify customer-specific use cases and technical requirements

Lead product demonstrations for prospective customers, talking through how Foureyes Connect can help solve their problems

Participate in discovery sessions to assess system environments and data sources

Document technical architectures and workflows as needed to define unique customer data architectures relevant to Connect

Support preparation of technical documentation and draft Statements of Work (SOWs)

Serve as the technical owner for customer onboarding, responsible for successful delivery of integrations and automations including CRM, DMS, data warehouse, and automated flow design, and others

Build or oversee execution of Connect functionality and ensure build out meets customer use cases

Oversee design of workflow automations using N8N or similar technologies

Ensure accurate and timely setup of data pipelines, mapping, and warehouse connectivity

Collaborate with Data Science and Engineering to validate data ingestion, schema alignment, and warehouse flow

Troubleshoot and resolve technical issues during onboarding and maintain proper documentation of integration details

Work with Sales to ensure accurate technical scope and expectations are set during the sales process

Partner with Product and Customer Success to ensure solutions are implemented effectively and meet customer goals

Communicate technical feedback and customer insights to the Product and Engineering teams

Contribute to continuous improvement of Connect’s data integration and warehousing framework by providing customer and personal feedback

Maintain detailed notes on customer use cases and tech stack during the sales process

Own technical documentation, playbooks, and reusable templates for flows and use cases

Train Customer Success and Support on customer use cases and data flow structure

Support the Director in defining and tracking team KPIs and technical standards

Qualification

SaaS data integrationAPIsWorkflow automationCloud data warehousingData structuresETL processesCRM systemsClient communicationProblem-solvingProject management

Required

2+ years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting

Experience with SaaS data integration, APIs, workflow automation (N8N, Zapier, Make), and cloud data warehousing

Strong understanding of data structures, ETL processes, and customer data systems (CRM, DMS, website, inventory)

Excellent problem-solving, project management, and client communication skills

Benefits

Competitive salary and health benefits for eligible full time employees.

Additional benefits including 401k matching, student loan repayment matching, and a subsidy for internet or cell phone

Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!

Half Day Summer Fridays!