Product Manager, Specialist (CX Design) jobs in United States
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Vanguard · 3 months ago

Product Manager, Specialist (CX Design)

positionCharlotte, NC
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

Vanguard is a leading investment management company focused on the long-term financial wellbeing of its clients. They are seeking a Product Manager, Specialist (CX Design) to lead the digital transformation by optimizing a design system that enhances client experiences across web and mobile platforms while managing an agile team and collaborating with various stakeholders.

FinanceFinancial Services
badNo H1Bnote

Responsibilities

Lead the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas
Manage an agile team passionate about enhancing the features and capabilities of a robust design system
Prioritize the team's work to meet key business goals and deliverable dates
Lead a centralized team that services numerous stakeholders across Vanguard. Proactively promote and evangelize the design system and its benefits; fostering the health of a contribution model
Write and deliver business requirements through user stories to the dev team
Ensure quality software and experiences are delivered
Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available
Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions
Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually
Work with the team to continually optimize the efficiency of our agile implementation and delivery

Qualification

Agile principlesUser experience best practicesDesign SystemsStakeholder managementCross-functional leadershipSituational awarenessContinual improvementEmpowermentIncreasing transparencyConflict resolution

Required

Undergraduate degree or equivalent combination of training and experience
8 or more years' work experience, including 3+ years of leading large cross-functional/cross-regional teams on major organizational projects
Strong stakeholder management experience
Demonstrated ability to achieve results while working in a cross-functional environment
Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Demonstrated experience implementing and executing agile principles with strong digital and technical skills
Demonstrated experience and deep understanding of user experience best practices

Preferred

Graduate degree preferred
Experience with Design Systems is strongly preferred

Company

Vanguard

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Glassdoor3.7
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Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
dateFounded in 1975
location
Kelayres, Pennsylvania, USA
people-size10001+ employees
web-link
http://investor.vanguard.com/corporate-portal

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
ic@3401
2017-03-31Non Equity Assistance

Leadership Team

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Salim Ramji
Chief Executive Officer
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Andrew Maack
Principal, Head of US Equity Index Portfolio Management
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Recent News

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MSTR stock jumps as Vanguard makes first $505 million investment in Strategy
2026-01-20
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Vanguard Appoints Natalie Lamarque as Chief Legal Officer
2025-09-05
citybiz
Vanguard Managing Director Karin Risi to Retire
2025-03-15
Company data provided by crunchbase