CBI Bank & Trust · 2 months ago
VP, Retail Banking Manager
Galesburg,IL,US
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expCBI Bank & Trust is seeking a Vice President, Retail Banking Manager to lead the strategic direction and operational excellence of Retail Banking across multiple markets. This senior leadership role involves overseeing branch managers, driving sales growth, ensuring service excellence, and maintaining regulatory compliance while fostering community engagement and collaboration.
Banking
Responsibilities
Provide strategic guidance and support to branch managers to achieve sales objectives
Actively leads and coaches team members in cross-selling and referring appropriate banking products and services to effectively meet customer needs, enhance satisfaction, and drive business growth
Participate in customer interactions to support relationship development and service excellence
Represent the bank in community and civic events to enhance visibility and promote offerings
Collaborate with branch managers to set and monitor sales, revenue, and income goals
Analyze performance metrics and provide regular feedback and coaching to improve results
Recognize and reward high-performing teams and individuals
Ensure accountability for sales performance through regular reviews and evaluations
Develop and implement the Retail Banking sales plan in alignment with organizational goals
Support branch managers in business planning and execution
Partner with HR to recruit, train, and retain top talent to meet sales and service standards
Oversee the development and delivery of training programs focused on sales, referrals, and product knowledge
Collaborate with IT/Operations to implement tools that enhance sales effectiveness
Establish and maintain consistent sales policies, procedures, and performance benchmarks
Leads performance growth coaching and training initiatives to enhance individual and team capabilities, drive results, and support organizational goals
Set clear goals and communicate performance results across the retail market
Provide ongoing coaching and mentorship to branch managers and retail staff
Ensure compliance with loan policies and applicable state and federal regulations
Prepare and review financial and analytical reports to support decision-making and performance tracking
Coordinate and implement bank-wide retail product campaigns and initiatives
Support CRA efforts through business development and community outreach
Resolve customer inquiries and complaints with professionalism and care
Oversee customer service standards and performance across retail branches
Collaborate with fellow VP, Retail Banking Managers across all markets, and other departments to align strategic efforts and share best practices that drive organizational success
Promote a culture of integrity, accountability, and mutual respect
Ensure adherence to all bank policies, procedures, and regulatory requirements
Uphold the organization’s commitment to diversity, equity, inclusion, and a harassment-free workplace
Qualification
Required
Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education and relevant professional experience
8+ years of progressive experience in retail banking, including multi-branch management
Proven leadership and team development skills
Strong knowledge of banking products, services, and regulatory requirements
Excellent communication, interpersonal, and problem-solving skills
Ability to analyze financial data and market trends to inform decision-making
Proficiency in banking software and Microsoft Office Suite
Ability to travel to branches within your market
Preferred
Experience with digital banking transformation initiatives
Community involvement and strong local business network
Benefits
Medical, dental, and vision insurance
401(k) retirement plan
Generous paid time off
Employer-paid life insurance
Short-term and long-term disability coverage
Company
CBI Bank & Trust
CBI Bank & Trust, based in Muscatine, Iowa, serves approximately 50,000 consumers and businesses through 24 branches, with locations in Bettendorf, Buffalo, Coralville, Davenport, Kalona, Muscatine, Walcott, Washington, and Wilton in Iowa, and Brimfield, Buffalo Prairie, Galesburg, Joy, Moline, Monmouth, Peoria, and Roscoe in Illinois, and Beloit, Wisconsin.
Founded in 1865Muscatine, Iowa, US
201-500 employeesFunding
Current Stage
Growth StageLeadership Team
Bob Howard
CEO & President
Doug Cheatham
Executive Vice President , Chief Financial Officer, & Treasurer
Company data provided by crunchbase