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Exiger · 6 days ago

Enterprise Customer Success Manager

McLean, VA

Full-time

Hybrid

Senior Level

5+ years exp

Exiger is a company focused on revolutionizing risk and compliance management through innovative technology solutions. They are seeking an experienced Enterprise Customer Success Manager to build strategic relationships with enterprise customers, drive renewals and account growth, and ensure customers achieve measurable ROI with Exiger's SaaS platform.

Artificial Intelligence (AI)ComplianceInformation TechnologyLegalRisk ManagementSaaSSoftwareSupply Chain Management

Responsibilities

Build and manage strategic relationships with enterprise customers, acting as their advocate and guiding them to success with Exiger’s solutions

Work closely with Sales to secure renewals, identify upsell opportunities, and drive account growth

Ensure customers achieve measurable ROI by aligning Exiger’s technology with their goals and workflows

Partner with Product, Delivery, Application Support, and Account Management teams to ensure customers receive seamless, proactive support

Lead onboarding, product training, and best-practice sessions to promote adoption and long-term success

Gather feedback, surface insights, and influence internal teams to continuously enhance the customer experience

Serve as a professional, knowledgeable ambassador for Exiger in every customer interaction

Qualification

Customer Success ManagementSaaS ExperienceAccount ManagementThird-party Risk ManagementCustomer Success PlatformsCommunication SkillsProblem-solving SkillsOrganizational SkillsRelationship-building Skills