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Wheatland Bank, Division of Glacier Bank · 19 hours ago

Treasury Management Specialist

Chelan, WA

Full-time

Onsite

Entry Level

$23.98/hr - $35.98/hr

2+ years exp

Wheatland Bank, Division of Glacier Bank is seeking a Treasury Management Specialist to provide day-to-day servicing and support of all Treasury Management products. The role involves educating customers on treasury management services, maintaining documentation, and providing technical support for various banking products.

BankingCredit CardsFinancial Services

No H1B

Responsibilities

Provide a full range of professional, technical, and general support to clients and bank personnel

Provides technical support of proper formatting for both positive pay and ACH files for customer upload including NACHA and ISO 20022 formats

Handles the set-up and onboarding of all Treasury Management and Commercial payment products

Assist in the development of employee and customer training materials

Conduct product demonstrations for customers

Provide technical support and answer more complex deposit related questions

Provide technical support of proper formatting for both positive pay and ACH files for customer upload including NACHA and (soon) ISO 20022 formats

Install equipment and train customers on all treasury management products

Maintain and set up service fees based on the schedule of fees in the customer agreement

Maintain Analysis Accounts, i.e. perform final maintenance on the accounts after opening; Master & Associate relationships, Combined or Group Analysis, Net Charges, Delay Periods, Settlement Periods, Waiving Charges, Account Analysis fee posting

Assist Sales efforts as needed by informing clients and staff of products and services to existing and prospective customers within normal daily functions

Develop and maintain relationship with existing customers, branch staff, and other bank partners

Monitor inventory of equipment to maintain a proper supply for the treasury management department

Prepare required documentation for temporary and permanent increase requests for treasury management services, submit to supervisor for approval or denial

Remain informed of all Bank products and services to uncover sales opportunities and refer business, when necessary, to the appropriate person for follow up and close of sale

Ensure that proper records are maintained, and that safeguards and systems are in place for retention and storage as needed

Maintain strict confidentiality of all customer financial information

Remain informed of and conform to all applicable policies and procedures

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Regular and predictable attendance is an essential function of this job

Adhere to Wheatland Bank Core Values

Keep management informed of area activities and any significant problems

Provide exceptional customer service to all customers, both internal and external

Represent Wheatland Bank in a Professional fashion to include; professional image, confidentiality, regular and consistent attendance, punctual

Qualification

Treasury Management productsACH Operating rulesCustomer service experienceBanking products knowledgeJack Henry experienceMulti-tasking abilityWordExcel knowledgeCommunicationOrganizational skillsAttention to detail

Required

High school diploma or equivalent

2 or more years banking experience

2 years of previous customer service experience

Understanding of banking products and services

Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence and telephone communication

Good knowledge of Word and Excel

Ability to multi-task and handle complex tasks efficiently and deliver in a timely manner

Strong organizational skills and attention to details

ACH Operating rules

Regular and predictable attendance is an essential function of this job

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Maintain strict confidentiality of all customer financial information

Remain informed of and conform to all applicable policies and procedures