Vori · 2 months ago
Onboarding Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expVori is a rapidly growing fintech and vertical AI startup transforming the grocery industry. The Onboarding Manager will be responsible for ensuring seamless implementations for new customers post-sale, driving product adoption, and collaborating with cross-functional teams to enhance internal processes.
AppsE-CommerceGroceryMade to OrderOperating SystemsSoftwareSupply Chain ManagementWholesale
Responsibilities
Customer Onboarding: Own the post-sale experience, ensuring smooth transitions, addressing blockers, and setting up stores for success
Drive Adoption & Growth: Optimize product usage, increase engagement, and identify new opportunities for services and features
Elevate Internal Processes: Improve onboarding workflows, contribute to SOPs, and collaborate with Product, Engineering, and Sales
Advocate for Customers: Translate customer needs into actionable insights to enhance both product and support experiences
Build a World-Class Team: Help scale operations and cultivate a strong, mission-driven culture
Qualification
Required
3+ years implementing complex software with SMBs
Exceptional communication skills with the ability to engage all levels, from store associates to executives
Ability to explain technical concepts in business-friendly terms
Experience leading cross-functional teams to solve customer needs
Strong analytical and problem-solving skills
Open to travel to customer sites in some cases (15-20% travel)
Preferred
Experience in payments, point-of-sale, vertical SaaS, or supply chain tech
Grocery industry background is a huge plus
Startup experience or 0→1 product development
Proficiency with Figma for visual communication
Benefits
Competitive salary & equity with early exercise options.
Hybrid work model (weekly in-office SF meetup).
Home office stipend + personal financial advisor.
Unlimited PTO (minimum 21 days off) & generous parental leave.
Health, dental, and vision insurance.
Team events and retreats.
Company
Vori
Vori is a B2B operating system for the grocery industry, streamlining operations and democratizing food supply access.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.15M2022-08-03Series A· $10M
2022-05-01Seed
2020-03-16Seed· $0.15M
Leadership Team
Brandon Hill
Chief Executive Officer
Tremaine Kirkman
Chief Product Officer & Founder
Recent News
Greylock
2025-12-31
thesaasnews.com
2025-12-31
Business Insider
2025-12-25
Company data provided by crunchbase