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Procede Software · 2 months ago

Application Systems Consultant

Solana Beach, CA

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $95K/yr

1+ years exp

Procede Software is a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. The Application Systems Consultant acts as a liaison between Procede Software and clients, focusing on new client implementations and providing technical expertise on the Excede software.

Software

Growth Opportunities

No H1B

Responsibilities

Consults with client leadership to understand client’s business requirements through implementation process

Analyzes Excede system capabilities and compares to client’s needs and defines objectives

Analyzes client’s legacy data and develops technical recommendations on how data should be transferred for use in Excede

Uses discretion and independent judgement to determine necessary system functionality and setup required

Utilizes SQL to expedite database setups and configurations

Designs test cases for client based on system setup and workflow

Modifies setup for client and educates client on future modifications they will do themselves

Ensures implementation tasks are met; resolves and tracks project issues and keeps management and client informed of project progress

Designs and documents setup and workflow for clients and educates internal staff as needed

Identifies tasks and necessary next steps to successfully complete implementation projects

Consults and supports interactively with clients as they test, utilize Excede, have questions or need additional information

Assists in developing, maintaining, and improving implementation programs, and materials

Collaborates directly with the Deployment, Sales, Education/Training, Support, and other related departments to implement customers

Under general supervision, implements all departments of an ECI conversion. This can include setups, mapping, conversion, go live support, add-on, integration support and post live support

Acts as project support and lead departmental calls for small and medium client implementation projects

Supports project lead and works with Project Manager to complete assigned tasks

Ensures clients are provided proper guidance on product setup and use, supported during and immediately following live

Independently self-manages time and tasks while proactively keeping stakeholders updated

Handles challenges with concerns related to dealership attitude, involvement, and delays, including escalation and/or direct conflict resolution

May also be called upon to deliver, assist with sales product demonstrations, and present material or workshops during conferences or events

Qualification

SQLDMS implementationProject managementSAAS experienceOrganizational skillsTime managementMicrosoft Office SuiteTransportation industry knowledgeCommunication skills

Required

1-3 years' experience in product/software implementation or project management

Transportation industry experience learned on the job

Experience working with SAAS/enterprise software in a communicative approach, such as with customer service, technical support, or education a plus

Bachelor's degree preferred in related field, such as Computer Science or Business Administration

Relevant work experience may be substituted

Strong organizational, time management, and project management skills

Must be available to work remotely to support customer lives on occasional weekends and/or holidays

Must be available to travel up to 25% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested. We have customers in the U.S. and Canada

Ability to work independently and make decisions based on sound judgment but have an understanding to know when to escalate

Ability to understand and explain technical information to technical resources as well as non-technical users

Must have excellent interpersonal, verbal and written communication skills, patience and flexibility

Ability to work in a fast-paced environment and meet deadlines within stringent time constraints

Has professional poise and comfort with leading discussions with client decision makers and end users

Intermediate Microsoft Office Suite knowledge

Basic knowledge of SQL and SQL Server Management Studio, including select queries and basic inserts

Ability to sit and/or stand for long periods of time depending on your position and/or getting up and down through your work shift

Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment

Ability to lift up to 20 lbs or the weight of your baggage when travelling

Ability to frequently lead discussions for a long period of time, and to hear and speak clearly by telephone and face-to-face

Ability and means to travel on a flexible schedule as needed. Travel requirements may include driving for periods of time, flying to customer sites and consecutive overnight stays