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Kentucky Trailer · 2 months ago

Technical Customer Service Representative

Cedar Rapids, IA

Full-time

Onsite

Mid Level

3+ years exp

Kentucky Trailer is part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway, and is dedicated to making a positive impact while fostering a culture of empowerment. The Technical Customer Service Representative is responsible for providing technical support to customers, troubleshooting issues, and ensuring high-quality service delivery. Key responsibilities include interacting with customers, processing orders, and collaborating with various teams to ensure timely and accurate service.

LogisticsTransportation

Responsibilities

Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards

Collaborate with customers to ensure on-time delivery, correct costing, and quality of product

Engage with customers to provide written estimates and quotes for parts & service repairs

Process work and sales orders from initial to closing stages

Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules

Process warranty claims with customers and vendors

Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy

Obtain and apply product and industry specific knowledge for professional development

Other duties and responsibilities as assigned

Qualification

Mechanical aptitudeElectrical aptitudeHydraulic aptitudeCustomer service experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookContinuous improvementCustomer relationship managementCommunication skillsAttention to detailOrganizational skillsMotivation