Extra Space Storage · 3 months ago
Rental Coordinator
Long Island City, NY
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expExtra Space Storage is a company focused on providing exceptional customer service in the storage industry. The Rental Coordinator will be responsible for selling products, addressing customer inquiries, and resolving complaints while collaborating with various departments.
CommercialReal Estate InvestmentSelf-Storage
Responsibilities
Respond to customer inquiries and solve customer needs, including renting over the phone
Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes
Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
Coordinate and schedule appointments with customers
Monitor and respond to customer emergencies
Interact with customers, building representatives, internal depts and vendors regularly
Other duties as assigned
Qualification
Required
High school diploma or its equivalent
Fluency in Spanish required
Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
Verbal and communication skills
Organize and plan work
Copes well with changing situations
Analyze situations and problems, negotiate solutions with customers
Manage multiple tasks and utilize various systems to resolve customer issues on the call
Preferred
Previous customer service experience 1+ year preferred
Company
Extra Space Storage
Extra Space Storage offers climate-controlled, self storage units.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.42B2025-08-06Post Ipo Debt· $800M
2025-03-10Post Ipo Debt· $500M
2025-01-16Post Ipo Debt· $350M
Leadership Team
Scott Stubbs
CFO
Gwyn McNeal
Executive Vice President & Chief Legal Officer
Recent News
ReviewJournal
2026-01-22
2026-01-06
MarketScreener
2026-01-06
Company data provided by crunchbase