iClassPro - Class Management Software · 2 months ago
Customer Support Representative (Tech Support)
Longview, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expiClassPro is a leading provider of class management software aimed at helping youth activity centers operate more efficiently. The Customer Support Representative will respond to customer inquiries, troubleshoot issues, and ensure customer satisfaction while collaborating with internal teams.
Information TechnologyPaymentsSaaSService IndustrySoftware
No H1B
Responsibilities
Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshooting issues and guiding customers through product features and solutions
Resolving concerns efficiently while ensuring customer satisfaction
Collaborating with internal teams to tackle more complex support cases
Accurately documenting customer interactions and maintaining detailed records
Qualification
Required
A genuine passion for delivering outstanding customer service
2+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills
Experience using CRM or help desk platforms (a plus)
Flexibility to work varied shifts, including evenings and Saturdays
Benefits
Generous PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company
Company
iClassPro - Class Management Software
When you run a gymnastics, swim, cheer or dance business, there’s so much you have to do — but so much else you want to do.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher McNabb
Founder, President & CEO
Recent News
Company data provided by crunchbase