Technical Customer Service Associate jobs in United States
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Veeva Systems · 3 hours ago

Technical Customer Service Associate

positionColumbus, OH
timeFull-time
remoteHybrid
seniorityEntry Level
money$35K/yr - $65K/yr
date1+ years exp

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking a Technical Customer Service Associate to provide excellent customer experience, advise end users on best practices, and maintain high standards of customer service while resolving client issues.

BiotechnologyCRMEnterprise SoftwareSoftware

Responsibilities

Advise end users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Qualification

Technical customer supportEffective communicationOrganizational skillsTime managementBilingual in Spanish

Required

1+ year relevant experience in a technical customer support role or related technical field
Effective communication, organizational and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills
Ability to quickly understand client requirements and needs and articulate potential solutions
Must live within 2 hours from Columbus, OH, USA

Preferred

Bilingual in Spanish

Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Company

Veeva Systems

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Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
dateFounded in 2007
location
Pleasanton, California, USA
people-size5001-10000 employees
web-link
http://www.veeva.com

Funding

Current Stage
Public Company
Total Funding
$7M
Key Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M

Leadership Team

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Peter Gassner
Founder and CEO
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Mitch Wallace
Retired - Co-Founder and VP Operations
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Recent News

thefly.com
Veeva, BioMarin announce long-term enterprise agreement
2026-01-09
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Veeva announces $2B share repurchase program
2026-01-06
thefly.com
Veeva authorized to purchase up to $2B of shares of Class A stock
2026-01-06
Company data provided by crunchbase