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Veeva Systems · 2 weeks ago

Technical Customer Service Associate - Bilingual (English and Spanish)

Columbus, OH

Full-time

Hybrid

Entry Level

$40K/yr - $60K/yr

1+ years exp

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The role involves providing guidance, advice, and technical support to end users of Veeva’s content management software, ensuring an excellent customer experience.

BiotechnologyCRMEnterprise SoftwareSoftware

Responsibilities

Advise end users on best practices when using Veeva’s content management software

Identify and resolve client issues associated with Veeva’s content management software

Build strong professional relationships with all users of Veeva’s content management software

Provide recommendations/feedback on client service improvements and product development

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers

Maintain accurate records of all email/telephone/chat correspondence related to role

Qualification

Customer service experienceBilingual (English/Spanish)Technical communicationOrganizational skillsTime management skillsProfessional telephone mannerStandard computer packages