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FANUC America Corporation · 2 days ago

Associate Mechatronics Field Engineer

Hoffman Estates, IL

Full-time

Onsite

Entry Level

$52K/yr - $83K/yr

2+ years exp

FANUC America Corporation is a leading provider of automation solutions, and they are seeking an Associate Mechatronics Field Engineer. This role involves providing onsite repair, troubleshooting, and maintenance services for CNCs and related peripheral equipment, primarily supporting customers in the Midwest region.

IndustrialIndustrial AutomationRobotics

Growth Opportunities

No H1B

Responsibilities

Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager

Actively participate in on-the-job training and classroom instruction

Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers

Report quality problems to the appropriate manager/supervisor as they are encountered

Control inventory as assigned

Learn service operations, procedures and policies, including timely and accurate submission of required paperwork

Maintain all company-provided equipment, including tools

Travel as required within company-provided directions and guidelines

Travel to customer sites with some overnight travel ranging from 2-8 nights per month

Able to travel by airplane for training purposes/ meetings as needed

Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer

Qualification

CNC troubleshootingMechatronics knowledgeDiagnostic tools usageTechnical customer supportProblem-solving abilityFlexibility in travelingCommunication skills

Required

High School Diploma or GED

Ability to diagnose and problem-solve

Ability to make preliminary selections and adaptation of engineering alternatives

Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies

Good oral and written communication skills

Troubleshooting ability

Use of diagnostic tools

Flexibility in traveling 80% - 90% to customer sites

Must have or be able to obtain a valid driver's license

Must be able to drive throughout the organizations service area for business as required

Preferred

Associate's or bachelor's degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field preferred

Two years of relevant experience in a technical customer support or field service environment preferred

Transport equipment and parts (weighing up to 75 pounds) to customer locations

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability Plans

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program

Company

FANUC America Corporation

FANUC America offers the most complete range of industry-leading products and services for industrial robotics, CNC systems, and factory automation solutions.

Founded in 1982

Rochester Hills, Michigan, USA

501-1000 employees