Creative Spirit US · 3 months ago
Customer Contact Center Representative — Voya Financial
New York, NY
Part-time
Hybrid
Entry Level
$42K/yr - $42K/yr
1+ years expCreative Spirit US is a nonprofit organization that supports neurodiverse individuals in finding fair-wage jobs. They are seeking a Customer Contact Center Representative for Voya Financial to assist customers with their retirement plans and provide exceptional service through inbound calls.
Professional Training & Coaching
Responsibilities
Communicates effectively and confidently with all clients to make their financial lives better
Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
You will bring your authentic self to work
Strive for first call resolution and take true ownership of customer needs and issues
Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment
Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes
Your voice matters at Voya
Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there
Qualification
Required
A high school diploma or equivalent
Prior job or internship experience
College Degree and 1+ year of customer service experience
Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
Preferred
College experience (Associate's or Bachelor's degree)
Experience in the Financial Service industry is a bonus but not required
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Creative Spirit US
Creative Spirit is a non-profit 501c3 organization devoted to creating integrated employment opportunities for individuals with intellectual disabilities.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Linda Lapchin
Consultant, Head of Strategy & Partner Development
Company data provided by crunchbase