Customer Service Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Planned Systems International · 3 months ago

Customer Service Technician

positionUS-TX-El Paso
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Planned Systems International is seeking several individuals for the position of Customer Service Technician. The successful candidate will provide Tier 1 IT customer support, troubleshoot basic IT services, and manage trouble tickets from creation to resolution in a fast-paced environment.

Software
check
Comp. & BenefitsbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
Analyze and report daily on ticket resolution to an established weekly ticket closure rate
Troubleshoot basic IT services as needed and assist customers with reported issues
Will use an automated ticketing system on a daily basis
Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
Will be responsible for all assigned trouble tickets from creation to resolution

Qualification

IT customer supportTroubleshooting skillsTechnical certificationsHardware technologyNetwork technologyCommunication skillsAttention to detailTeamwork

Required

All candidates must be US Citizens for this contract
Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)
Candidate required to be onsite once a week
Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
Minimum high school diploma
Excellent customer service and communications skills required
Demonstrable troubleshooting and problem resolution skills for desktops and laptops
Ability to work overtime required on occasion
Ability to sit at a workstation for long periods of time
Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
May be required to lift up to fifty (50) pounds

Preferred

Technical certifications strongly desired
Experience providing IT support to end-user communities preferred but not required
Experience providing services to the federal government and/or the VA

Benefits

Paid leave
Employer sponsored group medical
Dental
Vision
Short-term and long-term disability
Life insurance
AD&D coverage
Legal services
Identity theft
Accident insurance
Flexible spending account
Health saving account options
401(k) retirement plan with employer contribution match
Professional courses
Certifications
Tuition reimbursement programs

Company

Planned Systems International

twittertwittertwitter
company-logo
Planned Systems International, Inc. provides information technology (IT) solutions and services to federal government and private sector
dateFounded in 1988
location
Columbia, Maryland, USA
people-size1001-5000 employees
web-link
http://www.plan-sys.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Terry Lin
Chief Executive Officer
linkedin

Recent News

Washington Technology
MDA awards 1,014 companies slots on $151B Golden Dome contract vehicle
2025-12-04
News-Medical.Net
Owlstone Medical wins up to $49.1 million award from ARPA-H to develop at-home multi-cancer-early detection tests
2025-10-13
UKTN
Firm that developed cancer breath test awarded £36m
2025-10-09
Company data provided by crunchbase