Health Insurance Alliance, LLC · 4 months ago
Customer Service/Verification Representative (Part-time)
Fort Lauderdale, FL, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$17.25/hr - $17.25/hrHealth Insurance Alliance, LLC is a growing company that provides customer support services to a technology-driven insurance sales organization. The role involves providing excellent customer service, resolving inquiries, and verifying member information in compliance with company guidelines.
Insurance
Responsibilities
You will provide excellent customer service by answering incoming calls and responding to customer inquiries in a fast-paced environment
You will be the first point of contact to greet customers in a friendly, professional manner
You will be navigating and resolving customer questions, requests and disputes in a positive, timely and efficient manner
You will stay up-to-date on product knowledge and company policies, You will accurately document client interactions and information which is crucial for maintaining records and ensuring the quality of care
You will be working in a collaborative setting with support from your senior leaders and colleagues
You will verify prospective members’ personal information and confirm plan selection in compliance with company and regulatory guidelines
You will read and document required medical or eligibility-related questions as needed
You will schedule and process premium payments in accordance with enrollment guidelines
You will maintain quality standards by consistently scoring at or above 85% on evaluations and compliance reviews
You will facilitate policy enrollments
Qualification
Required
Active Listening
Clear & Professional Verbal Communication
Reading Comprehension
Documentation skills: Accurate, detailed notes in CRM or enrollment systems while handling calls
Reliability, flexibility, and a willingness to learn
Strong interpersonal and communication skills - especially over the phone
Typing Speed & Accuracy: At least 40 WPM with minimal errors
Problem Solving Skills
Time Management and Organization
Tech Savvy and able to troubleshoot technical issues
Detail Oriented & Diligent
Patience & Empathy
Resilience & Stress Tolerance
Adaptability: Comfort with shifting schedules (especially around Open Enrollment)
Interest in and ability to learn Health Insurance industry concepts and vocabulary
Prior call center experience is desirable but not required
Preferred
Prior call center experience
Benefits
Competitive Compensation + Earned Spiffs
Dive into hands-on paid training from our leadership team
Great Career development opportunities
Monthly Team Lunches
Company
Health Insurance Alliance, LLC
We work to understand your needs so we can find the right type of coverage.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase