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Mass General Brigham · 2 months ago

Endpoint Support Technician

Newton, MA

Full-time

Onsite

Entry Level

$21.78/hr - $31.08/hr

1+ years exp

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking an Endpoint Support Technician to provide technical support for desktop and laptop computers, printers, and other devices, ensuring smooth operation within the hospital environment.

Health CareHome Health CareMedical

H1B Sponsor Likely

Responsibilities

Provide technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners, and other peripheral devices

Deploy devices, install software, test network connections, troubleshoot services, and perform repairs

Support Apple products and any equipment needed for the smooth operation of the hospital

Track and document service requests in service management software

Travel to off-site locations in support of projects or provide support when needed

Qualification

IT support experienceMicrosoft WindowsTroubleshooting skillsCustomer serviceMulti-taskingCommunication skillsOrganizational skillsAdaptability

Required

High School Diploma or Equivalent required

Experience in customer service and IT support, including hardware and software troubleshooting

1-2 years preferred and Experience in support or related technical field 0-1 year preferred

Proficient working knowledge of associated technical systems and software

Proficiency with associated technical systems and software

Solid experience with Microsoft Windows operating systems

Excellent troubleshooting and problem-solving abilities across IT environments

Proficient written and verbal communication skills

Outstanding customer service, interpersonal, and organizational skills

Demonstrated ability to multi task, prioritize, and manage competing work demands

Creative, detail-oriented, and adaptable in fast-paced technical environments

Preferred

Associate's Degree Related Field of Study preferred

Benefits

Comprehensive benefits

Career advancement opportunities

Differentials

Premiums and bonuses as applicable

Recognition programs designed to celebrate your contributions and support your professional growth

Company

Mass General Brigham

Glassdoor3.7

Mass General Brigham specializes in providing medical treatments and health diagnostics services.

Founded in 1994

Somerville, Massachusetts, USA

10001+ employees

https://www.massgeneralbrigham.org

H1B Sponsorship

Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (77)

2024 (61)

2023 (93)

2022 (70)

2021 (80)

2020 (29)

Funding

Current Stage

Late Stage

Leadership Team

Erin Flanigan

SVP, Human Resources, Community, Specialty Hospital Division

O’Neil A. Britton

Chief Integration Officer, Executive Vice President

Recent News

PR Newswire

DiMe launches new initiative to scale trusted, high-impact AI care navigation in response to how patients are already using AI to navigate care

2026-01-11

Bizjournals.com Feed (2025-11-12 15:43:17)

Fallon Health merges with Mass General Brigham as health plans face financial pressure

2026-01-09

Boston Globe

Mass General Brigham to acquire insurer Fallon Health

2026-01-09

Company data provided by crunchbase