Customer Support Technician jobs in United States
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Flex Dental Solutions ยท 5 months ago

Customer Support Technician

positionProvo, UT
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Flex Dental Solutions is a rapidly growing software company that provides exceptional support and service to dental companies in the United States. The Customer Support Technician will act as a product specialist, providing multi-channel support and collaborating with various departments to ensure efficient and effective service delivery.

AppsDentalMedical DeviceSoftware

Responsibilities

Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)
Omni-Channel Support (Chat, Phone, and Email)
Internal collaboration with support, training, and billing departments
External collaboration with client's IT services/third parties
Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
Individual and Team-Based Problem Solving
Working with Tier 2/Escalation Support Representative
Connecting to clients via remote software

Qualification

Technical SupportMulti-Channel SupportWindows Operating SystemCritical ThinkingSelf-DirectedTime ManagementProblem Solving

Required

Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators
Ability to multi-task efficiently (providing multi-channel support simultaneously)
Critical thinking/Troubleshooting
Self Manage Workload (Prioritization, Time Management)
Ability to be self-directed, prioritize tasks, and organize overall workload
Ability to work effectively in a fast-paced environment
Provide accurate and quick support

Preferred

Technical Support Background (2 years of customer service experience preferred)
Understanding of Windows Operating System(s)
Previous High Pace Work Experience
Experience with Multi-Channel Support

Benefits

Paid holidays
Full benefits

Company

Flex Dental Solutions

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Flex Dental Solutions is a set of tools that help dentists to stay in touch with patients, reduce workload, and boost payment collection.
location
Rancho Santa Fe, California, USA
people-size11-50 employees
web-link
https://www.flex.dental/

Funding

Current Stage
Early Stage

Leadership Team

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Connor Sterghos
Strategic Partnership Manager
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Recent News

PR Newswire
Flex Dental Solutions Enters into Strategic Relationship with DentalHQ to Automate Membership Management for Open Dental Practices
2025-11-19
Morningstar, Inc.
Seamless Scheduling, More Patients: Flex Dental Launches Reserve with Google Integration
2025-03-11
PR Newswire
Open Dental & Flex Dental Solutions Announce Strategic Partnership
2024-12-03
Company data provided by crunchbase