KeyMe Locksmiths · 3 months ago
Technical Support Coordinator
New York, NY
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expKeyMe is an exciting company disrupting the locksmith industry through its robotics technology and nationwide locksmith network. As a Technical Support Coordinator, you will be responsible for calibrating kiosks and providing technical support to ensure their optimal performance.
Enterprise SoftwareHardwareMobile AppsRetailRobotics
Responsibilities
Use proprietary tools to provide technical support to our large fleet of kiosks
Promptly follow the escalation procedures and ensure quality resolution is achieved
Analyze and aggregate data from a variety of sources, and help improve engineering and business processes
Actively contribute in enhancing our knowledge base
Qualification
Required
Knowledge of Linux command-line and scripting languages (python or bash)
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Exceptional analytical and problem solving skills
Must be able to multi-task and thrive in a fast paced environment
Outstanding communication and interpersonal skills
Must be willing to work a flexible schedule including holidays and weekends
Preferred
One year of Linux experience
Benefits
Health, dental, and vision insurance
Remote budget to set up your home office and internet stipend
401K plan with match
PTO
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life and AD&D Insurance
Company
KeyMe Locksmiths
Our mission is to build the most trusted brand in the locksmith industry by delivering the absolute highest level of customer experience.
51-200 employees
H1B Sponsorship
KeyMe Locksmiths has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (4)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$190.78MKey Investors
Brentwood AssociatesBlackRockComcast Ventures
2021-01-16Series F
2020-01-14Series E· $35M
2019-04-10Debt Financing· $50M
Leadership Team
Greg Marsh
Founder & President
Recent News
SandHill
2025-09-05
CSC Upshot Ventures
2023-12-01
Silicon Luxembourg
2023-06-21
Company data provided by crunchbase