Observe.AI · 1 week ago
AI Agent Engineer
Redwood City, CA (Hybrid)
Full-time
Hybrid
Mid Level
$108K/yr - $170K/yr
3+ years expObserve.AI is the leading AI agent platform for customer experience, enabling enterprises to deploy AI agents that automate customer interactions. The AI Agent Engineer will lead the development and deployment of enterprise-grade Voice and Chat AI agents, overseeing the entire lifecycle from design to optimization.
Artificial Intelligence (AI)Customer ServiceMachine LearningNatural Language ProcessingSaaSSpeech Recognition
Responsibilities
Build & Deploy Agents: Own the full AI agent build process - prompts, workflows, integrations, telephony setup, and evaluation forms
Client Engagement: Lead weekly demos, show progress, gather feedback, and act as the primary technical point of contact once a solution is defined
Systems Integration: Configure APIs, data maps, authentication, error handling, and connect to CRMs, databases, or knowledge systems
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality
Optimization: Monitor performance, refine prompts, test iteratively, and ensure agents meet automation and containment targets
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion
Shadow Core Engineering: Collaborate with product/engineering teams for deep technical fixes and platformization, while independently leading client delivery
Qualification
Required
3+ years in conversational AI, ML engineering, or system integration with hands-on delivery of AI/LLM-based solutions
Strong skills in prompt engineering, workflow building, API integration, and telephony (SIP, Twilio, Amazon Connect, etc.)
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
ML expertise in embeddings, retrieval-augmented generation (RAG), evaluation frameworks, fine-tuning models, and performance optimization
Solid programming skills (Python, JavaScript, or similar)
Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems
Bachelor's degree in Computer Science, Engineering, or a related technical field
Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficient in API integrations and data flow management
Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies
Benefits
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
10 Company holidays + Winter Break and up to 16-weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre-tax Commuter Benefits
Company
Observe.AI
Observe.AI builds AI Agents for Customer Service
201-500 employees
H1B Sponsorship
Observe.AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$214.02MKey Investors
SoftBank Vision FundMenlo VenturesScale Venture Partners
2022-04-12Series C· $125M
2020-09-15Series B· $54M
2019-12-10Series A· $26M
Leadership Team
Jithendra Vepa
Co-founder & CTO
Jason Turpin
VP of Product
Recent News
2025-06-05
Company data provided by crunchbase