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MCI · 3 months ago

WAH Customer Service Agent

California, United States

Full-time

Onsite

New Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are hiring Work-at-Home Customer Service Agents to provide friendly and efficient support to customers from a remote location, addressing inquiries and resolving complaints.

Business Information Systems

Responsibilities

Respond to customer inquiries via phone, email, or chat

Provide accurate information about products, services, and policies

Resolve customer complaints and escalate issues when necessary

Maintain detailed records of customer interactions

Meet performance metrics including response time and customer satisfaction

Qualification

Customer service experienceCommunication skillsInterpersonal skillsProblem-solving

Required

Must be 18 years or older

High school diploma or equivalent required

Strong communication and interpersonal skills

Ability to work independently in a remote setting

Reliable internet connection and a quiet workspace

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)