Rubrik · 2 months ago
Director, Renewals and Customer Success Operations
Palo Alto, CA
Full-time
Onsite
Director/Executive
$200K/yr - $281K/yr
10+ years expRubrik is a company that operates at the intersection of data protection, cyber resilience, and enterprise AI acceleration. The Director of Renewals and Customer Success Operations will lead a team to maximize customer lifetime value and drive business growth through strategic renewal and customer success operations.
Cloud ComputingCloud Data ServicesData ManagementInformation TechnologySecuritySoftware
Responsibilities
Design and execute a comprehensive renewal and customer success operations strategy that aligns with overarching business objectives and revenue targets
Foster Cross-Functional Collaboration: Collaborate closely with Sales, Customer Success, Legal, and Finance teams to synchronize renewal goals, policies, uncover growth opportunities, and proactively mitigate churn risks
Stay Informed: Maintain a deep understanding of industry trends, competitive landscape, and customer feedback to continuously refine renewal strategies and enhance strategic decision-making
Oversee Renewal Process, Manage the end-to-end renewal process to ensure timely and accurate renewals, upsells, and expansions
Optimize Processes and Tools: Implement and continuously improve processes, policies and tools to boost efficiency, accuracy, and scalability in renewal management
Build Strong Customer Relationships: Cultivate strong relationships with key customers, understanding their business needs and proactively addressing any concerns or challenges
Collaborate for Success: Work closely with Sales and Customer Success teams to identify and overcome barriers to renewal, such as product adoption, customer satisfaction, or contract-related issues and renewal policies
Proven track record of spearheading initiatives to reduce churn within the organization, coupled with adeptness in developing comprehensive reporting mechanisms to track and analyze churn metrics effectively
Establish KPIs: Define and monitor key performance indicators (KPIs) to evaluate the effectiveness of renewal strategies and identify areas for continuous improvement
Analyze Renewal Data: Conduct comprehensive analyses of renewal and customer success metrics, trends, and customer behavior to generate insights and propose actionable recommendations
Reporting and Insights: Prepare detailed reports and presentations for senior leadership, showcasing renewal performance, revenue forecasts, and retention rates and be a single point of contact for driving MBRs, QBRs for leadership teams
Planning and forecasting: Ensuring accurate forecast tracking of in-quarter outlooks and end-of-quarter actuals against forecasted plans, and provide clear insights about the business using the forecast data to leadership team
Drive Strategic Decisions: Use data-driven insights to inform strategic decisions, ensuring alignment with overall business objectives and revenue goals
Cultivate Customer-Centric Culture: Foster a customer-centric mindset within the renewal team, prioritizing customer experience and success
Enhance Collaboration: Partner with the Customer Success team to develop and execute proactive engagement plans that deliver value to customers and boost renewal rates
Improve Customer Onboarding and Adoption: Identify and implement initiatives to enhance customer onboarding, adoption, and overall experience, working collaboratively with customer success and cross-functional teams
Drive Continuous Improvement: Continuously seek and act on opportunities to refine policies, processes and strategies that improve the customer experience, renewal and retention efforts
Qualification
Required
Minimum of seven 10 years in a senior role overseeing subscription renewal and customer success operations or a comparable field within the SaaS industry
Proven ability to develop strategies, translate them into initiatives and track successful delivery
Strong ability to analyze data, identify patterns, and make informed, data-driven decisions
Proven expertise in negotiation and managing contracts, focusing on revenue maximization and churn reduction
Track record of successfully leading and motivating teams, promoting a collaborative and achievement-oriented culture
Adept at facilitating cross-functional teamwork, establishing trust, making decisive judgments, and communicating issues effectively
Superior communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at various levels
Preferred
Experience with CRM, customer success and renewal management tools (e.g., Salesforce, CPQ, Clari etc) is highly preferred
Benefits
Bonus potential
Equity
Benefits
Company
Rubrik
Rubrik is a data security platform that delivers cyber resilience, cyber posture, and cyber recovery solutions.
1001-5000 employees
H1B Sponsorship
Rubrik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (94)
2023 (81)
2022 (111)
2021 (93)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.55BKey Investors
MicrosoftMeros Equity Global ManagementBain Capital Ventures
2025-05-11Post Ipo Debt· $1B
2024-10-08Post Ipo Secondary
2024-04-25IPO
Leadership Team
Arvind Nithrakashyap
Co-Founder and CTO
Filip Verloy
CTO EMEA & APJ Rubrik X
Recent News
2026-01-06
2026-01-06
2026-01-05
Company data provided by crunchbase