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ServiceLink · 2 months ago

Vendor Operations Associate - Valuations

United States

Full-time

Remote

Entry Level

1+ years exp

ServiceLink, a leader in the mortgage industry, is seeking a Vendor Operations Associate to efficiently process Valuation orders. The role involves maintaining vendor relationships, managing timelines, and ensuring quality standards are met in a fast-paced environment.

Asset ManagementFinancial ServicesInsurance

No H1B

Responsibilities

Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues

Manage vendor timelines, appointments and engagement agreements

Relay reminders to vendors re: Quality, turnaround times, website usage, etc

Provide suggestions as to assist the team with resolving every day operational challenges

Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues

Maintain compliance with Independence Guidelines

Maintain a positive and professional business relationship with vendors and internal staff

Manage vendor timelines, appointments, and engagement agreements

Relay reminders to vendors re: Quality, turnaround times, website usage, etc

Follow through with established team goals

Ensure appropriate escalation paths are followed and timely resolution is accomplished

Communication workflow expectations with consumers and vendors

Provide suggestions as to assist the team with resolving every day operational challenges

Attend and participate in regular department meetings and provide feedback when necessary

Responsible to meet department productivity and quality goals

Communicate with all stakeholders on a regular basis

Perform all other duties as assigned

Qualification

Vendor managementCommunication skillsMicrosoft OfficeAttention to detailMultitaskingOffice processes knowledgeTyping skillsProblem-solving

Required

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future

The ability to maintain a positive and professional business relationship with vendors and internal staff

Computer literate with the ability to learn software applications

A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients

Maintain compliance with Independence Guidelines

Manage vendor timelines, appointments, and engagement agreements

Relay reminders to vendors re: Quality, turnaround times, website usage, etc

Follow through with established team goals

Ensure appropriate escalation paths are followed and timely resolution is accomplished

Communication workflow expectations with consumers and vendors

Attend and participate in regular department meetings and provide feedback when necessary

Responsible to meet department productivity and quality goals

Communicate with all stakeholders on a regular basis

Perform all other duties as assigned

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent

Familiarity with basic Microsoft Office (Outlook, Excel, and Word)

High School diploma or equivalent

Knowledge of office processes, procedures, and technology

Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience

Role requires willingness to work a flexible schedule