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Ulta Beauty · 5 months ago

Specialty Beauty Advisor - Lancome

Highland, Indiana

Full-time

Onsite

New Grad, Entry Level

Ulta Beauty is the largest North American beauty retailer, and they are seeking a Specialty Beauty Advisor for the Lancôme brand. This role is responsible for maximizing sales by engaging guests, assisting with product selections, and maintaining store standards while delivering exceptional customer service.

BeautyConsumer GoodsCosmeticsRetail

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty

Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services

Perform makeup applications, skincare analysis, and product demonstrations with guests

Stay current on available prestige training to drive category performance

Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the Lancôme brand and the store

Build and maintain strong customer relationships and active contact with a growing customer list for Lancôme brand sales by interfacing with existing customer base, maintaining active contact with growing preferred customer list, and following up on guest inquiries. Inform all guests about current promotions, events, and services within the store

Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Maintain prompt, regular attendance

Contribute to an inclusive and collaborative environment that supports teammates, peers, and the internal and external guests served

Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor

Maintain strong relationships with Lancôme brand partners through participation in required trainings and the execution of in-store events and promotions

Collaborate with managers and associates throughout the store to help grow the business

Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive Lancôme brand sales performance

Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards

Adhere to the Ulta Beauty and Lancôme brand dress code, including wearing brand assets as directed

Maintain outstanding store operational standards, including cleanliness of the Lancôme brand area, testers, and demonstration stations, and any additional assigned area, including the salesfloor, restrooms, cashwrap, backroom, and break area

Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipment

Protect company assets by following loss prevention best practices and providing exceptional guest service

Execute other operational tasks as directed