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North Sky Communications · 4 months ago

Coordinator Quality Assurance

Fort Lauderdale, Florida

Full-time

Onsite

Entry, Mid Level

$22/hr - $26/hr

1+ years exp

UtiliQuest, LLC is a leading provider of quality underground utility damage prevention. The Coordinator Quality Assurance plays a critical role in supporting Operations partners in damage prevention and quality assurance initiatives by investigating utility damages and improving quality in assigned areas.

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Responsibilities

Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process

Identify at-risk Field Technicians who need additional training to prevent potential for damages

Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client

Correct the field risk findings and coach/mentor technicians

Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation

Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format

Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines

Provide witness testimony in small claims and litigated cases when necessary

Promote and maintain a strong safety culture and ensure quality standards are being met

Promote a good working relationship with clients, excavators, regulators, employees, and the public

Operate company vehicles in a safe manner and maintain a professional appearance

Will support hands-on utility locate training and education in Damage Prevention

Remain current on existing and emerging learning methodologies and technologies

Ticket production and weekend work may be required, as needed

Completes other duties, as needed

Qualification

Utility locating proceduresLocate equipment proficiencyField audit experienceCoachingVerbalMentoringCritical thinkingWritten communicationComputer proficiencyHand tools usageFlexibilityAdaptability

Required

High School Diploma or GED equivalency

One (1) or more years of experience locating underground utilities and/or combination of related experience required

Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment

Ability to troubleshoot difficult locates and proficiently interpret all utility plats

Demonstrated ability to appropriately coach and mentor technicians

Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines

Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization

Proficiency in computer based technology and ability to learn new systems & software related to the role

Ability to be flexible and adaptive in a fast-paced and dynamic work environment

Respond to emergency calls, as needed

Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)

Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids

Completes and maintains all training

Drive safely and follow company safe driving policies

Maintain punctuality and attendance at all shifts and training sessions

Perform work in all weather conditions, during normal and after hours

Regular use of hands and fingers to operate specialized equipment and tools

Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time

The employee must frequently lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, and ability to adjust focus

Hearing and speaking to exchange information

The employee shall follow all safety rules at all times

Will need to have the ability to work a flexible schedule (some evenings and weekends) as needed