PriceLabs · 3 months ago
Product Specialist - India (Remote)
United States
Full-time
Remote
New Grad, Entry Level
0+ years expPriceLabs is a revenue management solution for the short-term rental and hospitality industry. In the Product Specialist role, you will be the first layer of communication with customers, handling issues, conducting product walkthroughs, and providing resolutions to customer queries.
Big DataRentalSaaS
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls
Finding ways to go above & beyond to help customers
Qualification
Required
Maximum of two years of experience in any relevant role or field
Empathy and patience
Curiosity and a problem-solving mindset
Math score of 85% and above in your 10th grade
Previous experience at a start-up or in a customer support role
Strong analytical background - our product is very math and numbers-heavy
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
Experience working with Zohodesk or other support/service software
Benefits
We are a remote-first organization and accept work from home as the norm.
Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product!
Work with a global team (18 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
Company
PriceLabs
PriceLabs is a provider of dynamic pricing and revenue management solutions for the short-term rental industry.
201-500 employees
H1B Sponsorship
PriceLabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Summit Partners
2022-07-28Series A· $30M
Leadership Team
Anurag Verma
Co-Founder
Richie Khandelwal
Co-Founder
Recent News
2025-10-11
Company data provided by crunchbase