Apply on Employer Site

MCI · 5 months ago

Tax Customer Service Representative II (Experienced)

Killeen, TX

Full-time

Onsite

Mid Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. The Tax Customer Service Representative II will provide accurate, personalized tax advice and support to clients, translating complex tax laws into understandable language while maintaining documentation and staying current on tax regulations.

Business Information Systems

Responsibilities

Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms

Translate complex tax laws and technical terms into easy-to-understand language for clients

Utilize government websites, professional resources, and internal tools to research and deliver accurate answers

Apply company policies, procedures, and best practices to resolve tax-related inquiries efficiently

Maintain detailed and accurate documentation of all client interactions and case resolutions

Stay current on federal and state tax laws, regulations, and industry trends

Collaborate with team members and share knowledge to continuously improve service quality

Identify opportunities to educate clients on tax-saving strategies and available deductions or credits

Escalate complex or sensitive issues to appropriate internal departments when necessary

Uphold the highest standards of data privacy and client confidentiality

Qualification

EA credentialCPA credentialTax Preparer credential1040 tax returnsPTINTechnology proficiencyCustomer service orientationCommunication skillsCritical thinkingProblem-solving skills