Amazon · 2 weeks ago
Sr. Manager, Advertiser Support, Support Products & Services
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $248K/yr
10+ years expAmazon's Advertiser Support provides on-demand support for 2MM global self-service advertisers. The Sr. Manager will lead a global team to enhance contact center operations and improve service delivery for advertisers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead, inspire and coach a world-wide team of over 300 employees; our specialists serve advertisers in nineteen different countries and nine languages through email, phone and chat
Hire and grow deep expertise in advertising across all team members
Define and manage to both operational and business KPIs
Create and manage programs that create scale and address complex advertiser needs
Lead the creation of increasingly accurate capacity planning models to ensure staffing and scheduling to hit high-bar service levels across multiple channels, sites and languages
Create and lead flexible staffing strategies to meet evolving business requirements
Qualification
Required
Bachelor's degree in marketing, advertising, business or equivalent
Experience working with, presenting to and influencing senior executives up to VP level
Experience managing and developing high performance teams
Knowledge of key technology and market trends
Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
10+ years of experience in account management, client services, or a similar customer-facing role
Proven track record of expanding services and driving high impact metrics
In-depth knowledge of account management, including strategic planning, KPI tracking, client communication, and issue resolution
Preferred
Master's degree, or MBA in management, business administration, economics, engineering, marketing
Experience working within a global company, with multi-country responsibilities
Demonstrated use AI for research or analysis in a services organization
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase