AtlantiCare ยท 2 months ago
Financial Assistance Representative
Pomona, NJ
Full-time
Onsite
New Grad, Entry Level
0+ years expAtlantiCare is a healthcare provider, and they are seeking a Financial Assistance Representative Level I to handle financial assistance processing and patient registration. The role involves verifying patients' eligibility for financial assistance programs and providing exceptional customer service throughout the health system.
CRMFitnessHealth CareInformation Technology
Responsibilities
Responsible for financial assistance processing, general admissions, and the patient registration process
Verifies a patient's ability to qualify for a particular program that will help with their financial responsibility
Communicates and collaborates with Patient Access team members and other ancillary departments as needed
Assists patients in applying for state and federal government funded programs such as Medicaid and Charity Care
Has knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; medical terminology, EMTALA, HIPAA privacy, and compliance practices
Performs duties after six-week training program under the supervision of the Patient Access management team
Delivers great customer service at each entry point throughout the health system
Responsible for patient throughput, established wait times and turnaround (TAT) times for all Patient Access areas
Aids in the achievement of top box customer service scores for each respective Patient Access site
Maintains high accuracy rate of A and established productivity rates for Key Performance Indicators (KPI) such as Charity Care and Presumptive eligibility application completion rate, cash collections, wait and TAT times, and pre-registration and registration productivity
Achieves Valued Contributor or above on their annual evaluation with no written disciplinary documents on file
Opportunity for advancement to Financial Assistance Representative II if all requirements are satisfied and the incumbent has been in the role for one year
Completes the coursework and Litmos Revenue Cycle Certified Professional I or HFMA Certified Revenue Cycle Representative certification for advancement via the Patient Access Career Path
Must pass the annual recertification with a minimum score of 95%
Achieves an evaluation rating of Valued Contributor the year of consideration and every year after
Participates in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources
May be responsible for additional duties as assigned with respect to the Financial Assistance job scope
Qualification
Required
High school diploma or equivalent required
Ability to communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required
Must complete Presumptive Eligibility certification within three months of their start date, when applicable
0-1 year experience in Healthcare registration or relevant customer service environment required
Knowledge of general computer and data entry functions required
Excellent communication, organizational and analytical skills required
Ability to keep up in very fast paced environment required
Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors
Candidate must have reliable means of transportation
Preferred
Bilingual preferred
Previous experience in a physicians' office or hospital setting is preferred
Benefits
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits , including Pet Insurance and more
Company
AtlantiCare
AtlantiCare is a provider of health information and health engagement with emphasis on healthy, at-risk, acute or chronic illnesses.
5001-10000 employees
H1B Sponsorship
AtlantiCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (11)
2022 (9)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
Michael Charlton
President and CEO
Jordan Ruch
Chief Information Officer
Recent News
Company data provided by crunchbase