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AIT Worldwide Logistics · 2 weeks ago

Supervisor, Claims & Subrogation Support

Itasca, IL

Full-time

Onsite

Mid, Senior Level

$73K/yr - $109K/yr

3+ years exp

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The Supervisor for Claims and Subrogation Support will oversee the processing of cargo claims and recovery efforts, ensuring regulatory compliance and exceptional customer service.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Hiring Manager

Pedro L.

Responsibilities

Lead and oversee daily operations of the Claims team, ensuring efficient workflow management, timely resolution of claims, and consistent performance across direct reports

Direct and validate the investigation, documentation, and adjudication of freight claims involving loss, damage, and delay, ensuring accuracy and adherence to company standards and regulatory requirements

Lead and drive subrogation to maximize recovery efforts from responsible third parties, including carriers and insurers, while maintaining detailed records and pursuing timely resolution

Support and guide the handling of complex claims, including those involving cross-border liability and international freight regulations, providing subject matter expertise and escalation support

Monitor key performance indicators (KPIs) and produce actionable reports to assess claim volumes, recovery rates, cycle times, and team productivity, using insights to inform process improvements

Develop and mentor team members, promoting a high-performance culture rooted in accountability, precision, and exceptional customer service

Collaborate cross-functionally with Legal, Insurance, and Operations teams to ensure claims processes align with contractual obligations, compliance standards, and risk mitigation

Performs other duties as assigned

Complies with all policies and standards

Qualification

Claims experienceInternational freight claimsLeadership experienceMicrosoft Office SuiteInsurance recoveryCustomer serviceAnalytical skillsCollaborationFast-paced environment