Senior Customer Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

11x · 6 days ago

Senior Customer Success Manager

positionSan Francisco, CA
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$150K/yr - $190K/yr
date8+ years exp

11x is one of the world’s fastest growing AI companies, building autonomous digital workers to enhance productivity. The Senior Customer Success Manager will drive customer adoption, manage ongoing success, and serve as a strategic advisor to executive stakeholders across a portfolio of high-value enterprise customers.

Artificial Intelligence (AI)Information TechnologySoftware
check
H1B Sponsor Likelynote

Responsibilities

Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights

Qualification

Customer Success ManagementGo-to-market strategyEnterprise account managementSaaS experienceExceptional communicationRelationship buildingProject management

Required

8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
3+ years working with enterprise logos (5,000+ employees)
A strong understanding of the go-to-market landscape—you've either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
A builder's mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
You sweat the details, thrive on ownership, and are motivated by helping customers win
Onsite in our San Francisco office full time—this role is highly collaborative and benefits from being in the room

Company

11x

twittertwittertwitter
company-logo
11x develops autonomous digital workers to help organizations optimize their processes.
dateFounded in 2023
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://11x.ai

H1B Sponsorship

11x has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (9)
2023 (2)

Funding

Current Stage
Growth Stage
Total Funding
$76M
Key Investors
Andreessen HorowitzBenchmarkProject A Ventures
2024-09-30Series B· $50M
2024-09-16Series A· $24M
2023-08-11Pre Seed· $2M

Recent News

11X AI INC.
11x Secures $24 Million Series A Funding Led by Benchmark to Create the Future of Digital Work
2025-06-29
TechCrunch
Week in Review: Instacart CEO heads to OpenAI
2025-05-15
SiliconANGLE
Enterprise stalwarts get serious about AI agents
2025-05-10
Company data provided by crunchbase