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Boldyn Networks · 19 hours ago

Network Technician

Austin, TX

Full-time

Onsite

Entry, Mid Level

$20/hr - $30/hr

2+ years exp

Boldyn Networks is reimagining the future of interconnectivity, and they are seeking a knowledgeable and customer-oriented Network Technician. The role involves providing exceptional service to customers, addressing network escalations, and ensuring the networks managed exceed client expectations.

InfrastructureMobileWireless

Comp. & Benefits

Responsibilities

Providing exceptional service to customers

Working with Boldyn Networks to address end-user and network escalations

Working with Boldyn Networks to coordinate client activities (e.g. move-in)

Responding to emergency outages promptly

Monitoring, investigating and retiring equipment alarms

Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)

Maintaining own schedule for onsite customer appointments within 24-48 hour SLA

Tracking and updating escalation tickets

Working with Boldyn Networks on customer install activities as needed

Seeing that Boldyn Networks' policies and end-user agreement are upheld in your perspective region

Generating reports as required

Attending training events as required

Other documentation and administrative duties as requested

Qualification

Networking equipment experienceFiberCopper-based networkingNetworking certificationsTechnical support experienceCustomer support experienceService orientationProblem-solvingSelf-motivationInitiative