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Activate Games · 2 months ago

Activate Games Assistant Manager

Carlstadt, NJ

Full-time

Onsite

Mid Level

Activate Games is a company that fuses technology with physical activity to create live-action gaming experiences. They are seeking an Assistant Manager who will support store operations, ensure excellent customer service, and maintain various technological systems and equipment.

Digital EntertainmentGamingMedia and Entertainment

Responsibilities

Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures

Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate

Check customers in, take payments, and make reservations

Brief new groups prior to the start of the game

Monitor customers in the gaming area and provide explanations if necessary

Participating with customers in active games if needed to ensure customers have an excellent experience

Maintain the rooms by cleaning, painting, and any required maintenance

Troubleshoot, identify and make minor repairs in the event of a malfunction

Qualification

Customer service orientationLeadership qualitiesTechnical troubleshootingCommunication skillsMulti-taskingEnergetic personalityTime managementAdaptability

Required

Strong communication, multi-tasking, and time management skills

Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment

Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies

Must be flexible and available to work evenings, weekends, and holidays

Ability to adapt to unforeseen situations in a calm and efficient manner

Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd

A strong customer service orientation with a commitment to delivering an exceptional customer experience

Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability