Customer Service Agent (Mid-Shift) jobs in United States
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MCI · 5 months ago

Customer Service Agent (Mid-Shift)

positionWichita, KS
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, focusing on delivering Customer Experience and Business Process Outsourcing solutions. The Customer Service Agent role involves providing inbound support and resolving customer issues while representing well-known brands.

Business Information Systems

Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls
Troubleshoot and resolve customer issues, aiming for first-call resolution
Use internal systems to research and retrieve customer information
Collaborate with other departments to resolve complex inquiries
Accurately document customer interactions and claims
Follow scripts, policies, and procedures while applying your training and knowledge
Handle sensitive information with confidentiality and care
Escalate unresolved issues to the appropriate team or manager
Stay current by attending training sessions and reviewing updated materials
Meet all attendance and scheduling requirements

Qualification

Customer serviceTroubleshootingMicrosoft OfficeWindows operating systemsMultitaskingWritten communicationVerbal communicationConflict resolutionTeam-orientedInterpersonal skills

Required

Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Skilled in troubleshooting, follow-up, and issue resolution
Strong conflict resolution and negotiation abilities
Customer-focused: empathetic, patient, and responsive
Able to multitask, stay organized, and self-manage
Team-oriented with a positive attitude
Comfortable in a fast-paced, ever-changing environment
Excellent interpersonal skills and the ability to build rapport

Preferred

1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles
Experience in a contact center or government-related work

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Supplemental Insurance
Career Growth
Fun, Engaging Work Environment

Company

MCI

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MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
dateFounded in 2015
location
Iowa City, Iowa, USA
people-size5001-10000 employees
web-link
http://www.mci.world/

Funding

Current Stage
Late Stage
Total Funding
$4.16M
2018-04-09Series Unknown· $4.16M

Leadership Team

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Anthony Marlowe
Founder and Chief Executive Officer
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Recent News

PR Newswire
Market Force Information® Parent MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
2025-11-28
MCI, LC
MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
2025-11-27
Company data provided by crunchbase