ITC Federal · 2 months ago
Senior Systems Engineer (Team Lead) - DHS Federal Law Enforcement Training Center (FLETC)
ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. The Senior Systems Engineer – Team Lead is responsible for leading enterprise-level systems engineering and operations to maintain optimal performance, security, and efficiency of the FLETC IT infrastructure.
Information TechnologySecurity
Responsibilities
Prioritize system outages, projects, and maintenance tasks while providing hands-on technical assistance and resolution support to ensure continuous system operations
Design, implement, and optimize operational server systems and prototypes based on engineering data, DHS standards, and government requirements
Apply advanced knowledge of system engineering principles, protocols, and architecture to evaluate and maintain peak system performance
Collaborate closely with Network Engineers, Systems Engineers, equipment vendors, and other IT personnel to identify, define, and resolve complex or trending issues
Maintain, troubleshoot, and repair enterprise systems infrastructure, ensuring compliance with FLETC and DHS policies
Communicate and coordinate with data center engineering teams to resolve technical issues across distributed data center environments
Lead systems documentation efforts, including configuration management, performance baselines, and change control compliance
Recommend and implement process improvements to increase efficiency, reliability, and system performance across the enterprise
Qualification
Required
Bachelor's degree in Business, Systems Management, Engineering, or a related technical field
Minimum of 5 years of experience in Systems Engineering or a related technical discipline
Strong technical knowledge of enterprise server systems, virtualization, and system administration best practices
Proven ability to lead and collaborate effectively in a team environment
Professional, courteous, and effective communicator capable of interfacing with both technical and non-technical stakeholders
Ability to obtain a USCIS Public Trust security clearance
Preferred
Experience with or certification in the implementation of Technology Business Management (TBM)
ITIL certification or equivalent experience applying IT service management principles
Prior experience supporting federal or large-scale enterprise environments
Demonstrated experience driving process improvement, system optimization, and service delivery excellence
Benefits
Outstanding compensation and benefits plan