Lakeview Health Services · 2 months ago
Ithaca SRO Program Manager #1778
Ithaca SRO, Ithaca, NY, US
Full-time
Onsite
Mid, Senior Level
$48K/yr - $62K/yr
3+ years expLakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing and support services to persons with mental illness. The SRO Program Manager will oversee the daily operations of a supervised residential facility, ensuring quality care for residents and effective staff supervision while creating a healing environment.
Health CareHome Health CareMedicalMental Health
Responsibilities
Provide on-going leadership in accord with an annual work plan
Develop appropriate methods to ensure the quality delivery of services, including the development and implementation of restorative service plans and the timely billing of same
Monitor resident progress and respond to resident emergency needs and grievances in a timely manner
Review the program’s required documentation
Generate necessary reports, correspondence, memos, records and forms
Manage expenses in accord with organization guidelines
Identify and resolve problems that may inhibit the effective and efficient delivery of services
Supervise the planning and implementation of recreational, educational, and cultural activities
Ensure compliance with all relevant laws and regulations
Develop and maintain an inventory of standard residential furnishings, equipment, supplies and food within Lakeview’s budgetary guidelines and procedures
Conduct routine site inspections
Transport clients to and from appointments as necessary
Recommend residence maintenance needs to Director
Ensure the expeditious remedy of any crisis or otherwise hazardous situation
Provide daily support and supervision to Assistant Manager and direct care staff including, but not limited to, orientation and training of new staff, on-going assessment of staff development needs, and recommendations of appropriate resources to meet those needs
Prepare staff schedules, interview and hire new staff
Provide regular and constructive feedback to staff and conduct performance reviews
Provide guidance and support to staff through participation in the Residential on-call rotation
Actively participate in meetings to include the following: Organization meetings, Department and team meetings, Case conferences, Treatment and/or admissions and discharge planning meetings
Through consultation with the Program Director, help develop an annual work plan incorporating organization and department goals and standards
All other responsibilities as assigned
Qualification
Required
Possession of a bachelor's degree in human services (or a related field) and three years of relevant experience or an associate's degree in human services (or a related field) and five years of relevant experience
Working knowledge of all OMH/other Agency regulatory policies and procedures for Residential Programs
Working knowledge of Mental Health, Substance Use, Physical Health issues and psychiatric rehabilitation model
Knowledge of the Human Services system
Knowledge of HIPAA laws
Knowledge of principles and practices of conflict and crisis management
Knowledge of employee motivation and supervision
Knowledge of program development and management
Use of contemporary office equipment, particularly a computer with word processing, database and report generating software
Ability to communicate effectively with diverse individuals, both verbally and in writing
Ability to listen, understand, and appreciate the experience of staff and residents
Ability to establish rapport and meaningful professional relationships
Ability to persuade, negotiate, and resolve conflicts
Ability to work effectively under stress
Ability to achieve results through peers and subordinates and maintain a professional work environment
Ability to provide positive role modeling
Ability to inspire respect, confidence, and trust in residents and staff
Ability to respect and maintain appropriate confidentialities
Ability to effectively teach and train staff
Ability to perceive and describe changes in behavior
Ability to generate, review and maintain accurate records and reports as required
Ability to review staff performance, reports, and paperwork objectively for quality and compliance
Ability to seek, accept, and learn from peer and supervisor feedback
Ability to manage multiple tasks and changing priorities
Ability to plan and implement strategies consistent with overall organization goals, objectives, and standards
Ability to meet deadlines regularly
Preferred
Supervisory experience preferred
Benefits
Lump Sum of Personal Time Off (PTO)
401(k) with Agency match
Voluntary Medical/ Dental/ Vision
Employer Funded Life Insurance
9 Paid Holidays and 1 Floating Holiday
Employee Assistance Program (EAP)
Tuition Assistance
Company
Lakeview Health Services
Lakeview Health Services provides mental health, care management, housing and vocational services for people with chronic health challenges.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Lovejoy
Chief Executive Officer
Recent News
2023-12-23
Company data provided by crunchbase