Roche Bros. Supermarkets · 3 months ago
Customer Service- Bagger
US-MA-Sudbury
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrRoche Bros. Supermarkets is a retail company focused on providing excellent customer service. The Bagger role involves efficiently bagging purchases at checkout and ensuring a pleasant shopping experience for customers.
CateringFood and BeverageRecipes
No H1B
Responsibilities
Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team
Assist customers in unloading their purchases onto the conveyor belt at the checkout (when and if applicable)
Utilize all the techniques specified in training to properly bag customer orders
Carry/push groceries in a shopping cart to the customer’s vehicle, and assist loading groceries into the vehicle (when and if applicable)
Collect shopping carts from the parking lot and other areas and return them to designated area, being sure to remove flyers and other debris
Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations
Participate actively in controlling shrink (loss of profit), checking the bottom of carriages, shoplifting awareness, associate theft, and perishable overstock control
Keep work area clean and neat and replace cleaning and bagging supplies in the checkout lane
Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved
Other duties as assigned by management
Proactively providing incredible customer service by offering to assist customers with their grocery purchases
Maintaining the appearance and safety of the parking lot, sidewalk, and lobby
Ensuring customers have easy access to shopping carts
Keeping shopping carts clean and dry, wiping them down in the snow or rain
Other duties as assigned by the management team
Qualification
Required
Must be passionate about people and committed to customer service excellence!
Must be able to work as a team member and interact positively with customers
Must possess a high standard of integrity and reliability
Successful completion of e-learnings and department training programs
Must be able to read, write, speak, and understand English
Ability to work a schedule based on the business needs of the store location
Authorized to work within the U.S
Company
Roche Bros. Supermarkets
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Sullivan
Chief Financial Officer
Recent News
2025-08-13
BostonGlobe.com
2024-11-02
Company data provided by crunchbase