NEOGOV · 2 months ago
Processing Assistant IV - Child Welfare Clerical
Nashville, NC
Full-time
Onsite
Entry Level
$38K/yr - $61K/yr
1+ years expNEOGOV is seeking a Processing Assistant IV to join the Child Welfare Administration unit within the Family & Children’s Services Department. This role involves organizing and maintaining service records, providing clerical support, and assisting with data entry and communication with agency staff.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Organize and maintain the services file room
Pull and re-file records for service staff
Keep accurate record of records location through our Master Client Index System
Setup new records/files (including the setup of CPS records)
Research and provide client ID numbers used for day sheet data entry
Scan records as requested by staff
Receive incoming faxes and forward the faxes to designated agency staff
Distribute transportation tokens, bus tickets/certificates, and gas vouchers as requested by appropriate services staff
Backup responsibility for the services front desk reception area
Assist the mail room staff as needed
Order state forms for agency use
Key information into the State System from forms: DSS-5027s and LIEAP applications
Print and distribute Xporter reports
Adjust to sudden changes in work environment
Maintain minor service for office machines or notify the appropriate person of any repair service needed
Provide assistance to co-workers as needed
Setup records for services staff and complete specific Xporter reports for distribution or upon request by authorized persons
File system setup as a terminal decimal system with client’s name and type of file/record noted on tabs
Conduct searches of the Master Client Index computer file for new record requests
Assist with the setup of CPS Records
Research and retrieve existing case records and/or create new records
Key information into the State System for forms: DSS-5027s and LIEAP applications
Retrieve, print, and distribute Xporter reports
Contact workers within agency, state personnel and other DSS agencies
Maintain effective working relationship with co-workers
Qualification
Required
A high school diploma with at least one year of clerical experience
Knowledge/experience with computers
Advanced computer skills in Work and Excel
Good written and communication skills
Ability to maintain an effective working relationship with co-workers
Accuracy in financial record keeping
Preferred
Experience working with the public
Experience in state sessions
Benefits
Group Health Insurance
Group Dental Insurance
Group Life Insurance
Short Term Disability Insurance
Retirement
NC401(k)
457 Deferred Compensation
Special Separation Allowance
125 Flexible Benefit Plan
Direct Deposit
Credit Union
Vacation Leave
Sick Leave
Holidays
Military Leave
Civil Leave
Family Medical Leave Act
Employee Assistance Program (EAP)
Wellness Center and Telemedicine
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase