Keuka College · 2 months ago
Technology Support Specialist I
Keuka Park, NY
Full-time
Onsite
New Grad, Entry LevelKeuka College is a liberal arts-based, private college located in New York’s Finger Lakes. The Technology Support Specialist I will be the first line of technical support, assisting students and employees with troubleshooting tasks and maintaining the college's hardware and software systems.
Higher Education
Responsibilities
Provide level one technical support and diagnosis of operating systems and applications to users of the College's computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, and other support needs
Addressing account and licensing issues using Entra and Active Directory
Routine maintenance of the College's computer and printer fleet
Routine and emergency maintenance of the College's classroom and A/V technology
Assists in maintaining and repairing computers and other related hardware including re-imaging
Assists in performing diagnostics and preventative maintenance to ensure that computer desktop systems are operational
Assists with the project management aspects of upgrading the College's computer fleet to include recording all serial numbers, developing a deployment schedule, and physically deploying the devices across campus
Conduct troubleshooting as needed to support the campus community
Contribute to the IT Services Knowledge Base and update SOPs and resources as needed
Demonstrate high standards of integrity by supporting the Keuka College mission, vision, and values and adhering to institutional policies
Maintain a high regard for student privacy in accordance with the FERPA privacy policies and procedures
Able to confront unfamiliar problems and enact an analytical mindset to solve problems
Ability to work together with users of a less technical level and explain the workings of a system in simple terms
Update and resolve tickets in a timely manner in alignment with department SLAs and direct unresolved issues to the next level of support personnel
Execute processes with a high regard for cybersecurity and compliance regulations
Maintain a professional and courteous attitude at all times towards co-workers, internal and external customers, representing Keuka College, its programs, policies, and procedures in a positive and professional manner. Maintain effective working relationships to ensure institution-wide teamwork
Attend provided/necessary training and other meetings to support effectiveness within the position as required
Regular and reliable attendance is expected and required
Perform other functions as assigned by management
Qualification
Required
High School Diploma is required
Proficient with current Operating Systems (Mac and Windows)
Experience in troubleshooting hardware and software
Ability to diagnose technological problems and provide clear instructions to end users
Strong oral and written communication skills
Commitment to providing exceptional customer service
Excellent problem solving and analytical skills
An openness to learning new technologies
Proficient in Microsoft 365
Demonstrated ability to work with a team approach and in a service-oriented manner
Understand and behave with a high level of integrity and complete confidentiality at all times
Ability to be sensitive to and respond to the needs/concerns of students, faculty, college staff and the public
Ability to work under pressure with a high tolerance for interruptions, and the ability to work with diverse groups of people
Benefits
Comprehensive Medical, Dental and Vision Coverage
Financial assistance for educational expenses, enabling professional growth and development.
Protection for you and your loved ones with employer-sponsored life insurance coverage.
Generous paid time off includes holidays and sick leave to ensure work-life balance.
Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment
Access to confidential counseling and support services for mental health and personal matters through the Employee Assistance Program
Company
Keuka College
Keuka College is a school in Keuka Park.
Founded in 1890
201-500 employees
H1B Sponsorship
Keuka College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Growth StageRecent News
Central New York Business Journal
2025-10-28
GlobeNewswire News Room
2023-12-18
Company data provided by crunchbase