Robert Half · 2 months ago
Help Desk Analyst II
Tampa, FL
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a meticulous Help Desk Analyst II to provide Tier I technical support to customers while ensuring efficient ticket management and documentation.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide Tier I technical support to customers, addressing hardware, software, and network-related issues
Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency
Manage and prioritize service desk tickets to ensure timely and accurate resolutions
Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity
Foster positive relationships with coworkers, customers, and vendors through effective communication
Apply knowledge of computer systems and networks to identify and resolve technical challenges
Collaborate with team members to improve processes and enhance customer satisfaction
Travel to client sites as needed to deliver on-site support services
Uphold confidentiality standards when handling sensitive information
Stay updated on emerging technologies to contribute to ongoing improvements in service delivery
Qualification
Required
Bachelor's degree in Computer Information Systems or a related field, or equivalent experience
Minimum of three years of experience in the IT field, preferably in help desk or technical support roles
Proficiency in Active Directory, Windows 10, and Windows operating systems
Experience with service desk ticketing systems and network troubleshooting
Strong analytical and communication skills with the ability to multi-task effectively
Excellent organizational and customer service abilities
Self-motivated and able to work collaboratively in a team environment
Preferred
Familiarity with networking and server systems is highly desirable
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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