DFS Group Limited · 2 months ago
Team Lead, Operations Support
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
2+ years expDFS Group is seeking a savvy people manager to join as the Team Lead, Operations Support. The role involves managing the store support function, overseeing teams, and assisting in resolving customer claims while ensuring smooth operations in cashiering and after sales service.
Retail
Responsibilities
Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
Manage all incoming invoices for AP Workflow processing
Ensure proper coding of all invoices to the relevant cost centers
Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location
Train all new Sales Associates on cashiering procedures
Review training need for existing Sales Associates and conduct refreshers as necessary
Support frontline and Leader-On-Duty (LOD) in resolving customer claims
Review refund reconciliation and liaise with Loss Prevention for follow up
Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis
Qualification
Required
Secondary School, High School Diploma or equivalent
2 years' experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
Solution-based, energetic, team oriented, ability to multi-task, composed under pressure
Good leadership skills and able to work with a diverse team
Proficiency in Microsoft Office applications
Fluency in English language and other language(s) as required by location
Company
DFS Group Limited
DFS Group is the leading luxury travel retailer.
5001-10000 employees
H1B Sponsorship
DFS Group Limited has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1997-01-11Acquired
Leadership Team
Nia Deen Lim
Assistant Manager Retail Marketing & Partnerships
Recent News
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