Robert Half · 1 month ago
Help Desk Analyst I
New York, NY
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a Help Desk Analyst I to provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide first-level technical support for hardware, software, and network-related issues
Manage and troubleshoot Windows 10 operating systems and Active Directory environments
Ensure the security of IT systems by implementing and maintaining best practices
Support Microsoft Office 365 applications and resolve user-related concerns
Set up and maintain audio/visual equipment for meetings and presentations
Utilize remote support tools such as TeamViewer to assist users effectively
Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality
Collaborate with vendors to address hardware and software needs
Monitor and manage endpoint devices using Microsoft Endpoint Manager
Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms
Qualification
Required
At least 2 years of experience in IT support or a related field, with a focus on attention to detail
Strong knowledge of Windows 10 operating systems and Active Directory
Familiarity with IT security practices and protocols
Proficiency in Microsoft Office 365 applications
Experience with remote support tools like TeamViewer
Understanding of mobile device management for iOS and Android
Basic knowledge of networking technologies and wireless systems
Excellent problem-solving skills and a customer-focused approach
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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