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Leidos · 2 months ago

ICAM Engineering Support Staff 24x7

Hanover, MD

Full-time

Onsite

Senior Level

$85K/yr - $154K/yr

7+ years exp

Leidos is a leading company in the National Security Sector, seeking an ICAM Engineering Support Staff to provide 24x7 support for identity, credential, and access management systems. The role involves monitoring systems, providing Tier 1 & Tier 2 support, and assisting customers with access issues and RESTful services.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor ICAM systems to ensure continuous operational performance

Provide Tier 1 & Tier 2 support, troubleshooting and resolving issues related to access and authentication

Assist end-users in resolving access challenges

Support development teams by diagnosing and resolving issues with RESTful services

Manage support tickets using JIRA, communicating effectively through email, chat, and phone

Document technical processes and update Confluence pages to enhance customer support

Train and educate customers on software functionalities and best practices

Collaborate with customers to understand their requirements and help define solutions

Work independently with strong analytical and problem-solving skills, adapting quickly to evolving technologies and environments

Qualification

Active TS/SCI clearanceSystem Engineering experiencePublic Key Infrastructure (PKI)Attribute Based Access Control (ABAC)RESTful servicesTicket tracking systemsOnline customer supportLinux operating systemsSQL queryingLDAP directoriesAnalytical skillsProblem-solving skills

Required

Active TS/SCI clearance with polygraph up front is required (no exceptions)

Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a closely related field. Alternatively, 12 years of relevant System Engineering experience may substitute for the degree requirement

Minimum of 7 years of experience as a System Engineer on programs of comparable scope, complexity, and scale