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AT&T · 2 months ago

Tier II Technician (ND II) (Government)

Englewood, CO

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$79K/yr - $130K/yr

10+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Tier II Network Technician will support the installation and maintenance of client LAN/WAN devices, troubleshoot incidents, and assist Tier III engineers with incident management and projects.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices

Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team

Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)

Draft and implement standard network change requests

Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)

Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory

Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process)

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)

Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs

Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)

Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs)

Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS

Experience with Visio

Familiar with ServiceNow and Confluence

May have up to 10% COMSEC responsibilities based on site and team needs

Qualification

CISCO/Juniper experienceLayer 2 networkingLayer 3 networkingVisioServiceNowConfluenceTroubleshooting skillsCompliance with DoD 8140Independent workCollaborative environment

Required

10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years

Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2

Available to travel up to 20% of the time

Valid driver's license, acceptable driving record and be eligible to drive an AT&T company car

Available to work flexible hours, to include weekend support

Ability to work independently and in a collaborative environment

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)

Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs)

Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)

Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs)

Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS

Experience with Visio

Familiar with ServiceNow and Confluence

Knowledge of CISCO/Juniper RMA process

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) \Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone